Welcome, and thank you for your interest in the Able mobile application and our related websites and services (collectively, the “Service”). These Terms of Service are a legally binding contract between you and the applicable entity as set forth in Section 17.1 below (“Able,” “we,” or “us”) regarding your use of the Service.
PLEASE READ THE FOLLOWING TERMS CAREFULLY:
BY CLICKING “I ACCEPT,” CREATING AN ACCOUNT, OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS, INCLUDING ABLE’S PRIVACY POLICY (TOGETHER, THESE “TERMS”). IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE SERVICE. YOUR USE OF THE SERVICE, AND ABLE’S PROVISION OF THE SERVICE TO YOU, CONSTITUTES AN AGREEMENT BY ABLE AND BY YOU TO BE BOUND BY THESE TERMS.
ARBITRATION NOTICE. Except for certain kinds of disputes described in Section 16, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND ABLE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.)
1. Service Overview. The Service is a science-backed, 360-degree weight care and wellness program that is intended to match health coaches and clients for one-on-one coaching via our mobile application. We focus on health optimization through lifestyle interventions tailored to the client to help them achieve a healthy weight.
2. Eligibility. You must be at least 18 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an entity, organization, or company, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms.
3. Accounts and Registration. To access most features of the Service, you must register for an account.
3.1 Able. When you register for an account, you may be required to provide us with some information about yourself, such as your name, email address, or other contact information. You agree that the information you provide to us is accurate, complete, and not misleading, and that you will keep it accurate and up to date at all times. When you register, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you should reset your password and create a new one.
3.2 Fullscript. By agreeing to the terms and conditions set forth by Able, you, the user, acknowledge and accept that a Fullscript account will be automatically created for you upon your registration with Able. This account allows you to access the Able Fullscript plans, which are developed and overseen by Able's Medical Director. This is intended to enhance the quality of your interaction with Able's health services. By using Able's services, you consent to this automatic creation and the respective terms associated with having a Fullscript account.
You are under no obligation to use this Fullscript account. However, if you wish to utilize any of the Able Fullscript plans, recommended by Able's Medical Director, we highly advise you to consult with your primary care doctor or appropriate healthcare professional first. This is to ensure that the selected plan is suitable and safe for your specific health needs and circumstances. Able is committed to your wellness but emphasizes the crucial role of your existing health care provider in any decision related to your health and well-being.
4. General Payment Terms. Certain features of the Service may require you to pay fees. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. All fees are non-refundable unless otherwise specifically provided for in these Terms.
4.1 Price. Able reserves the right to determine pricing for the Service. Able will make reasonable efforts to keep pricing information published on the Service up to date. We encourage you to check our pricing page periodically for current pricing information. Able may change the fees for any feature of the Service, including additional fees or charges, if Able gives you advance notice of changes before they apply. Able, at its sole discretion, may make promotional offers with different features and different pricing to any of Able’s customers. These promotional offers, unless made to you, will not apply to your offer or these Terms.
4.2 Authorization. You authorize Able to charge all sums for the orders that you make and any level of Service you select as described in these Terms or published by Able, including all applicable taxes, to the payment method specified in your account. If you pay any fees with a credit card, then Able may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase.
4.3 Subscription Service. The Service may include certain subscription-based plans with automatically recurring payments for periodic charges (“Subscription Service”). The “Subscription Billing Date” is the date when you purchase your first subscription to the Service. The Subscription Service will begin on the Subscription Billing Date and continue for the subscription period that you select on your account (such period, the “Initial Subscription Period”), and will automatically renew for successive periods of the same duration as the Initial Subscription Period (the Initial Subscription Period and each such renewal period, each a “Subscription Period”) unless you cancel the Subscription Service or we terminate it. If you activate a Subscription Service, then you authorize Able or its third-party payment processors to periodically charge, on a going-forward basis and until cancellation of the Subscription Service, all accrued sums on or before the payment due date. The applicable subscription fee (“Subscription Fee”) will be displayed at the time you select and purchase your subscription, and may be updated from time to time by posting on the Service or contacting you via the Service or via your registered account email address (provided no price changes will take effect until the next renewal after such change takes effect). Your account will be charged automatically on the Subscription Billing Date and thereafter on the renewal date of your Subscription Service for all applicable fees and taxes for the next Subscription Period. Able or its third-party payment processor will bill the periodic Subscription Fee to the payment method associated with your account or that you otherwise provide to us. You may cancel the Subscription Service by following the steps listed here or by contacting us as set forth here. YOUR CANCELLATION MUST BE RECEIVED BEFORE THE RENEWAL DATE IN ORDER TO AVOID CHARGE FOR THE NEXT SUBSCRIPTION PERIOD.
4.4 Prescription Services. Unless stated otherwise in any return or refund policy presented to you, you accept and recognize that because of the nature of the medical products and services available for purchase, any fees and charges are non-refundable. You are responsible for all charges to your account, including unauthorized charges. WE CANNOT ISSUE PARTIAL/ FULL REFUNDS OR ACCEPT RETURNS OF ANY PRESCRIPTION PRODUCTS FOR REUSE OR RESALE, AND ALL SALES ARE FINAL.
4.5 Delinquent Accounts. Able may suspend or terminate access to the Service, including fee-based portions of the Service, for any account for which any amount is due but unpaid. In addition to the amount due for the Service, a delinquent account will be charged with fees or charges that are incidental to any chargeback or collection of any unpaid amount, including collection fees. If your payment method is no longer valid at the time a renewal Subscription Fee is due, then Able reserves the right to delete your account and any information or User Content (defined below) associated with your account without any liability to you.
4.6 Free Trials. We may from time to time offer free trials to Subscription Services at our discretion (and we may withdraw this offer at any time). A free trial will automatically renew as a paid Subscription Service unless the free trial is cancelled in accordance with these Terms before the end of the free trial period. It may take at least up to 3 business days to cancel a free trial, although we will attempt to process cancellations more quickly where possible. If you request a cancellation of a free trial through the designated channels before the end of your free trial but are still charged, please contact us and if we can verify timely receipt of your cancellation request we will refund you.
5. Licenses
5.1 Limited License. Subject to your complete and ongoing compliance with these Terms, Able grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to: (a) install and use one object code copy of any mobile or other downloadable application associated with the Service (whether installed by you or pre-installed on your mobile device by the device manufacturer or a wireless telephone provider) on a mobile device that you own or control; and (b) access and use the Service.
5.2 License Restrictions. Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, publicly perform, or create derivative works of the Service; (b) make modifications to the Service; or (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism. If you are prohibited under applicable law from using the Service, then you may not use it.
5.3 Feedback. We respect and appreciate the thoughts and comments from our users If you choose to provide input and suggestions regarding existing functionalities, problems with or proposed modifications or improvements to the Service (“Feedback”), then you hereby grant Able an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right and license to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services. We will have no obligation to provide you with attribution for any Feedback you provide to us.
6. Ownership; Proprietary Rights. The Service is owned and operated by Able. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service provided by Able (“Materials”) are protected by intellectual property and other laws. All Materials included in the Service are the property of Able or its third-party licensors. Except as expressly authorized by Able, you may not make use of the Materials. There are no implied licenses in these Terms and Able reserves all rights to the Materials not granted expressly in these Terms.
7. Third-Party Terms
7.1 Third-Party Services and Linked Websites. Able may provide tools through the Service that enable you to import information, including User Content, from third-party services, including through features that allow you to link your account on the Service with an account on the third-party service, such as Apple Health. By using one of these tools, you hereby authorize that Able to request that information from the applicable third-party service. Third-party services are not under Able’s control, and, to the fullest extent permitted by law, Able is not responsible for any third-party service’s use of your information. The Service may also contain links to third-party websites. Linked websites are not under Able’s control, and Able is not responsible for their content. Please be sure to review the terms of use and privacy policy of any third-party services before you share any User Content or information with such third-party services. Once sharing occurs, Able will have no control over the information that has been shared.
7.2 Third-Party Software. The Service may include or incorporate third-party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute those components (“Third-Party Components”). Although the Service is provided to you subject to these Terms, nothing in these Terms prevents, restricts, or is intended to prevent or restrict you from obtaining Third-Party Components under the applicable third-party licenses or to limit your use of Third-Party Components under those third-party licenses.
8. User Content
8.1 User Content Generally. Certain features of the Service may permit users to submit, upload, publish, broadcast, or otherwise transmit (“Post”) content to the Service, including messages, reviews, photos, video or audio (including sound or voice recordings and musical recordings embodied in the video or audio), images, folders, data, text, and any other works of authorship or other works (“User Content”). You retain any copyright and other proprietary rights that you may hold in the User Content that you Post to the Service, subject to the licenses granted in these Terms.
8.2 Limited License Grant to Able. By Posting User Content to or via the Service, you grant Able a worldwide, non-exclusive, irrevocable, royalty-free, fully paid right and license (with the right to sublicense through multiple tiers) to host, store, transfer, publicly display, publicly perform (including by means of a digital audio transmission), communicate to the public, reproduce, modify for the purpose of formatting for display, create derivative works as authorized in these Terms, and distribute your User Content, in whole or in part, in any media formats and through any media channels, in each instance whether now known or hereafter developed. You agree to pay all monies owing to any person or entity resulting from Posting your User Content and from Able’s exercise of the license set forth in this Section.
8.3 You Must Have Rights to the Content You Post; User Content Representations and Warranties. You must not Post User Content if you are not the owner of or are not fully authorized to grant rights in all of the elements of that User Content. Able disclaims any and all liability in connection with User Content. You are solely responsible for your User Content and the consequences of providing User Content via the Service. By providing User Content via the Service, you affirm, represent, and warrant to us that:
(a) you are the creator and owner of the User Content, or have the necessary licenses, rights, consents, and permissions to authorize Able and users of the Service to use and distribute your User Content as necessary to exercise the licenses granted by you in this Section, in the manner contemplated by Able, the Service, and these Terms;
(b) your User Content, and the Posting or other use of your User Content as contemplated by these Terms, does not and will not: (i) infringe, violate, misappropriate, or otherwise breach any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property, contract, or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; or (iii) cause Able to violate any law or regulation or require us to obtain any further licenses from or pay any royalties, fees, compensation or other amounts or provide any attribution to any third parties; and
(c) your User Content could not be deemed by a reasonable person to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate.
8.4 User Content Disclaimer. We are under no obligation to edit or control User Content that you or other users Post and will not be in any way responsible or liable for User Content. Able may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms, is alleged to violate the rights of third parties, or is otherwise objectionable. You understand that, when using the Service, you will be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Able with respect to User Content. If notified by a user or content owner that User Content allegedly does not conform to these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, Able does not permit infringing activities on the Service. WE ARE NOT RESPONSIBLE FOR RETAINING USER CONTENT AND MAY DELETE YOUR USER CONTENT FROM OUR SYSTEMS AT ANY TIME WITH OR WITHOUT NOTICE TO YOU.
8.5 Monitoring Content. Able does not control and does not have any obligation to monitor: (a) User Content; (b) any content made available by third parties; or (c) the use of the Service by its users. You acknowledge and agree that Able reserves the right to, and may from time to time, monitor any and all information transmitted or received through the Service for operational and other purposes. If at any time Able chooses to monitor the content, then Able still assumes no responsibility or liability for content or any loss or damage incurred as a result of the use of content. During monitoring, information may be examined, recorded, copied, and used in accordance with our Privacy Policy (defined below). Able may block, filter, mute, remove or disable access to any User Content uploaded to or transmitted through the Service without any liability to the user who Posted such User Content to the Service or to any other users of the Service.
8.6 Anonymized Data. We may aggregate or otherwise anonymize User Content and other data you submit or import to the Service such that it can no longer be related to (or used to identify) you individually (“Anonymized Data”). We may use, analyze, and disclose Anonymized Data to identify trends, improve our Service and other offerings, and for other purposes.
9. Prohibited Conduct. BY USING THE SERVICE, YOU AGREE NOT TO:
9.1 use the Service for any illegal purpose or in violation of any local, state, national, or international law;
9.2 harass, threaten, demean, embarrass, bully, or otherwise harm any other user of the Service (including any of our coaches);
9.3 violate, encourage others to violate, or provide instructions on how to violate, any right of a third party, including by infringing or misappropriating any third-party intellectual property right;
9.4 access, search, or otherwise use any portion of the Service through the use of any engine, software, tool, agent, device, or mechanism (including spiders, robots, crawlers, and data mining tools) other than the software or search agents provided by Able;
9.5 interfere with security-related features of the Service, including by: (i) disabling or circumventing features that prevent or limit use, printing or copying of any content; or (ii) reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law;
9.6 interfere with the operation of the Service or any user’s enjoyment of the Service, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Service; (iii) collecting personal information about another user or third party without consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Service;
9.7 perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation or identity, accessing any other Service account without permission, or falsifying your age or date of birth;
9.8 sell or otherwise transfer the access granted under these Terms or any Materials (as defined in Section 6) or any right or ability to view, access, or use any Materials; or
9.9 attempt to do any of the acts described in this Section 9 or assist or permit any person in engaging in any of the acts described in this Section 9.
10. Intellectual Property Rights Protection
10.1 Respect of Third Party Rights. Able respects the intellectual property rights of others, takes the protection of intellectual property rights very seriously, and asks users of the Service to do the same. Infringing activity will not be tolerated on or through the Service.
10.2 DMCA Notification. We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. § 512, as amended). If you have an intellectual property rights-related complaint about any material on the Service, you may contact our Designated Agent at the following address:
RLabs America, Inc.
Attn: Legal Department (IP Notification)
112 S. French Street, Suite 105, Wilmington, DE 19801, USA
Email: [email protected]
10.3 Procedure for Reporting Claimed Infringement. If you believe that any content made available on or through the Service has been used or exploited in a manner that infringes an intellectual property right you own or control, then please promptly send a written “Notification of Claimed Infringement” to the Designated Agent identified above containing the following information:
(a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;
(b) a description of the copyrighted work or other intellectual property right that you claim has been infringed;
(c) a description of the material that you claim is infringing and where it is located on the Service;
(d) your address, telephone number, and email address;
(e) a statement by you that you have a good faith belief that the use of the materials on the Service of which you are complaining is not authorized by the copyright or other intellectual property right owner, its agent, or the law; and
(f) a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or other intellectual property right owner or authorized to act on the copyright or intellectual property owner’s behalf.
Your Notification of Claimed Infringement may be shared by Able with the user alleged to have infringed a right you own or control as well as with the operators of publicly available databases that track notifications of claimed infringement, and you consent to Able making such disclosures. You should consult with your own lawyer or see 17 U.S.C. § 512 to confirm your obligations to provide a valid notice of claimed infringement.
10.4 Repeat Infringers. Able’s policy is to: (a) remove or disable access to material that Able believes in good faith, upon notice from an intellectual property rights owner or authorized agent, is infringing the intellectual property rights of a third party by being made available through the Service; and (b) in appropriate circumstances, to terminate the accounts of and block access to the Service by any user who repeatedly or egregiously infringes other people’s copyright or other intellectual property rights. Able reserves the right, however, to suspend or terminate accounts of users in our sole discretion.
10.5 Counter Notification. If you receive a notification from Able that material made available by you on or through the Service has been the subject of a Notification of Claimed Infringement, then you will have the right to provide Able with what is called a “Counter Notification.” To be effective, a Counter Notification must be in writing, provided to Able’s Designated Agent through one of the methods identified in Section 10.2, and include substantially the following information:
(a) your physical or electronic signature;
(b) identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
(c) a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
(d) your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if you are residing outside of the United States, then for any judicial district in which Able may be found, and that you will accept service of process from the person who provided notification under Section 10.2 above or an agent of that person.
1. A party submitting a Counter Notification should consult a lawyer or see 17 U.S.C. § 512 to confirm the party’s obligations to provide a valid counter notification under the Copyright Act.
10.6 Reposting of Content Subject to a Counter Notification. If you submit a Counter Notification to Able in response to a Notification of Claimed Infringement, then Able will promptly provide the person who provided the Notification of Claimed Infringement with a copy of your Counter Notification and inform that person that Able will replace the removed User Content or cease disabling access to it in 10 business days, and Able will replace the removed User Content and cease disabling access to it not less than 10, nor more than 14, business days following receipt of the Counter Notification, unless Able’s Designated Agent receives notice from the party that submitted the Notification of Claimed Infringement that such person has filed an action seeking a court order to restrain the user from engaging in infringing activity relating to the material on Able’s system or network.
10.7 False Notifications of Claimed Infringement or Counter Notifications. The Copyright Act provides at 17 U.S.C. § 512(f) that: “[a]ny person who knowingly materially misrepresents under [Section 512 of the Copyright Act (17 U.S.C. § 512)] (1) that material or activity is infringing, or (2) that material or activity was removed or disabled by mistake or misidentification, will be liable for any damages, including costs and attorneys’ fees, incurred by the alleged infringer, by any copyright owner or copyright owner’s authorized licensee, or by a service provider, who is injured by such misrepresentation, as the result of Able relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing, or in replacing the removed material or ceasing to disable access to it.” Able reserves the right to seek damages from any party that submits a Notification of Claimed Infringement or Counter Notification in violation of the law.
11. Modification of Terms. We may, from time to time, change these Terms. Please check these Terms periodically for changes. Revisions will be effective immediately except that, for existing users, material revisions will be effective 30 days after posting or notice to you of the revisions unless otherwise stated. We may require that you accept modified Terms in order to continue to use the Service. If you do not agree to the modified Terms, then you should discontinue your use of the Service. Except as expressly permitted in this Section 11, these Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Terms.
12. Term, Termination, and Modification of the Service
12.1 Term. These Terms are effective beginning when you accept the Terms or first download, install, access, or use the Service, and ending when terminated as described in Section 12.2.
12.2 Termination. If you violate any provision of these Terms, then your authorization to access the Service and these Terms automatically terminate. In addition, Able may, at its sole discretion, terminate these Terms or your account on the Service, or suspend or terminate your access to the Service, at any time for any reason or no reason, with or without notice, and without any liability to you arising from such termination (except that, if we terminate your account other than for your breach of these Terms, we will refund any prepaid, unused Subscription Fees on a pro rata basis). You may terminate your account and these Terms at any time by contacting us as set forth here.
12.3 Effect of Termination. Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your account or the Service; (c) you must pay Able any unpaid amount that was due prior to termination; and (d) all payment obligations accrued prior to termination and Sections 5.3, 6, 12.3, 13, 14, 15, 16, and 17 will survive. You are solely responsible for retaining copies of any User Content you Post to the Service since upon termination of your account, you may lose access rights to any User Content you Posted to the Service. If your account has been terminated for a breach of these Terms, then you are prohibited from creating a new account on the Service using a different name, email address or other forms of account verification.
12.4 Modification of the Service. Able reserves the right to modify or discontinue all or any portion of the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. Able will have no liability for any change to the Service, including any paid-for functionalities of the Service, or any suspension or termination of your access to or use of the Service. You should retain copies of any User Content you Post to the Service so that you have permanent copies in the event the Service is modified in such a way that you lose access to User Content you Posted to the Service.
13. Indemnity. To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify Able, its affiliates and their respective shareholders, directors, managers, members, officers, employees, consultants, and agents (together, the “Able Entities”) from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including attorneys’ fees and costs, arising out of or connected with: (1) your unauthorized use of, or misuse of, the Service; (2) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (3) your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (4) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.
14. Disclaimers; No Warranties by Able
14.1 WHILE THE SERVICE IS INTENDED TO GENERALLY FACILITATE YOUR EFFORTS TO REACH HEALTHY LIFESTYLE GOALS, NEITHER WE NOR THE SERVICE PROVIDE MEDICAL ADVICE OR SHOULD BE RELIED ON IN THE PLACE OF A MEDICAL PROFESSIONAL. THE FEATURES AND INFORMATION AVAILABLE THROUGH THE SERVICE ARE PROVIDED AS GENERAL GUIDANCE ON LIFESTYLE AND FOOD CHOICES ONLY. THE SERVICE MUST NOT BE USED TO TREAT ANY ILLNESS OR DISEASE. OUR COACHES ARE NOT REGISTERED MEDICAL PRACTITIONERS, AND IN NO EVENT SHOULD THEIR SUGGESTIONS OR THE USE OF THE SERVICE MORE GENERALLY BE CONSIDERED MEDICAL ADVICE OR BE USED BY YOU AS A SUBSTITUTE FOR SEEKING ADVICE FROM A REGISTERED MEDICAL PRACTITIONER. IF YOU HAVE ANY UNDERLYING MEDICAL CONDITIONS, INCLUDING PREGNANCY, ALWAYS CONSULT A REGISTERED MEDICAL PRACTITIONER FOR ADVICE BEFORE USING THE SERVICE OR FOLLOWING OUR COACHES’ SUGGESTIONS. WEIGHT LOSS CAN LEAD TO PHYSICAL CHANGES. WE RECOMMEND THAT ALL OUR USERS ATTEND REGULAR HEALTH CHECKUPS WITH REGISTERED MEDICAL PRACTITIONERS AND SEEK THEIR ADVICE BEFORE IMPLEMENTING ANY SIGNIFICANT CHANGES TO THEIR DIET OR EXERCISE PRACTICES. IT IS YOUR RESPONSIBILITY TO MAKE SURE THAT YOUR USE OF THE FEATURES OF THE SERVICE AND ANY LIFESTYLE SUGGESTIONS OFFERED VIA THE SERVICE ARE SUITABLE AND SAFE FOR YOU. WE DO NOT MAKE ANY GUARANTEES THAT THE CONTENT OR RELATED INFORMATION PROVIDED ON THE SERVICE IS COMPLETE OR ACCURATE, INCLUDING WITHOUT LIMITATION INFORMATION ABOUT CALORIE AND MACRONUTRIENT CONTENT OF FOOD AND INFORMATION ABOUT HOW MANY CALORIES A USER HAS BURNED, WHICH IS INDICATIVE ONLY. INFORMATION PROVIDED IN THE SERVICE SHOULD NOT BE RELIED UPON TO MAKE SIGNIFICANT CHANGES TO YOUR DIET OR EXERCISE PRACTICES. WEIGHT LOSS IS NOT GUARANTEED, AND USE OF THE SERVICE MAY NOT RESULT IN WEIGHT LOSS OR IMPROVED HEALTH.
14.2 THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. ABLE DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE, INCLUDING: (a) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (b) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. ABLE DOES NOT WARRANT THAT THE SERVICE OR ANY PORTION OF THE SERVICE, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE SERVICE, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND ABLE DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.
14.3 NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE OR ABLE ENTITIES OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE WILL CREATE ANY WARRANTY REGARDING ANY OF THE ABLE ENTITIES OR THE SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY RESULT FROM THE SERVICE AND YOUR DEALING WITH ANY OTHER SERVICE USER. YOU UNDERSTAND AND AGREE THAT YOU USE ANY PORTION OF THE SERVICE AT YOUR OWN DISCRETION AND RISK, AND THAT WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICE) OR ANY LOSS OF DATA, INCLUDING USER CONTENT.
14.4 THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION 14 APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. Able does not disclaim any warranty or other right that Able is prohibited from disclaiming under applicable law.
15. Limitation of Liability
15.1 TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE ABLE ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY MATERIALS OR CONTENT ON THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY ABLE ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.
15.2 EXCEPT AS PROVIDED IN SECTIONS 16.5 AND 16.6 AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE ABLE ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (a) THE AMOUNT YOU HAVE PAID TO ABLE FOR ACCESS TO AND USE OF THE SERVICE IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO THE CLAIM AND (b) US$100.
15.3 EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 15 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
16. Dispute Resolution and Arbitration
16.1 Generally. Except as described in Section 16.2 and 16.3, you and Able agree that every dispute arising in connection with these Terms, the Service, or communications from us will be resolved through binding arbitration. Arbitration uses a neutral arbitrator instead of a judge or jury, is less formal than a court proceeding, may allow for more limited discovery than in court, and is subject to very limited review by courts. This agreement to arbitrate disputes includes all claims whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. Any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement will be resolved by the arbitrator.
YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND ABLE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
16.2 Exceptions. Although we are agreeing to arbitrate most disputes between us, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.
16.3 Opt-Out. If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this Section 16 within 30 days after the date that you agree to these Terms by sending a letter to the applicable entity’s address set forth in Section 17.1, Attention: Legal Department – Arbitration Opt-Out, that specifies: your full legal name, the email address associated with your account on the Service, and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once Able receives your Opt-Out Notice, this Section 16 will be void and any action arising out of these Terms will be resolved as set forth in Section 17.3. The remaining provisions of these Terms will not be affected by your Opt-Out Notice.
16.4 Arbitrator. This arbitration agreement, and any arbitration between us, is subject the Federal Arbitration Act and will be administered by JAMS (“JAMS”) under its Consumer Arbitration Rules (collectively, “JAMS Rules”) as modified by these Terms. The JAMS Rules and filing forms are available online at jamsadr.com, by calling JAMS at +1-800-352-5267, or by contacting Able.
16.5 Commencing Arbitration. Before initiating arbitration, a party must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail (“Notice of Arbitration”). Able’s address is as set forth for the applicable entity in Section 17.1. The Notice of Arbitration must: (a) identify the name or account number of the party making the claim; (b) describe the nature and basis of the claim or dispute; and (c) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or Able may commence an arbitration proceeding. If you commence arbitration in accordance with these Terms, Able will reimburse you for your payment of the filing fee, unless your claim is for more than US$10,000 or if the Company has received 25 or more similar demands for arbitration, in which case the payment of any fees will be decided by the JAMS Rules. If the arbitrator finds that either the substance of the claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the JAMS Rules and the other party may seek reimbursement for any fees paid to JAMS.
16.6 Arbitration Proceedings. Any arbitration hearing will take place in the county and state of your billing address unless we agree otherwise or, if the claim is for US$10,000 or less (and does not seek injunctive relief), you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a telephonic or video hearing; or (c) by an in-person hearing as established by the JAMS Rules in the county (or parish) of your billing address. During the arbitration, the amount of any settlement offer made by you or Able must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based.
16.7 Arbitration Relief. Except as provided in Section 16.8, the arbitrator can award any relief that would be available if the claims had been brough in a court of competent jurisdiction. If the arbitrator awards you an amount higher than the last written settlement amount offered by Able before an arbitrator was selected, Able will pay to you the higher of: (a) the amount awarded by the arbitrator and (b) US $1,000. The arbitrator’s award shall be final and binding on all parties. Judgment on the award may be entered in any court having jurisdiction.
16.8 No Class Actions. YOU AND ABLE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Able agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
16.9 Modifications to this Arbitration Provision. If Able makes any substantive change to this arbitration provision, you may reject the change by sending us written notice within 30 days of the change to Able’s address for Notice of Arbitration, in which case your account with Able will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.
16.10 Enforceability. If Section 16.8 or the entirety of this Section 16 is found to be unenforceable, or if Able receives an Opt-Out Notice from you, then the entirety of this Section 16 will be null and void and, in that case, the exclusive jurisdiction and venue described in Section 17.3 will govern any action arising out of or related to these Terms.
17. Miscellaneous
17.1 Legal Entity and Contact Information. If you are a resident of the United Kingdom, these Terms are entered into between you and Ruby Labs Ltd, with company number 11382334 (and UK ICO registration number ZA545947) and an address at 65 Compton Street, London, United Kingdom, EC1V 0BN (“Able UK”). If you are not a resident of the United Kingdom, these Terms are entered into between you and RLabs America, Inc., with company number 4311809 and an address at 112 S. French Street, Suite 105, Wilmington, DE 19801, USA (“Able US”). Regardless of your residency, you agree and acknowledge that both Able UK and Able US may be involved in the operation of the Service. You may contact us by sending correspondence to the applicable address set forth above or by emailing us at [email protected].
17.2 General Terms. These Terms, including the Privacy Policy and any other agreements expressly incorporated by reference into these Terms, are the entire and exclusive understanding and agreement between you and Able regarding your use of the Service. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms and all rights granted under these Terms, including with respect to your User Content, at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. Use of Section headers in these Terms is for convenience only and will not have any impact on the interpretation of any provision. Throughout these Terms the use of the word “including” means “including but not limited to.” If any part of these Terms is held to be invalid or unenforceable, then the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.
17.3 Governing Law. These Terms are governed by the laws of the State of Delaware without regard to conflict of law principles. You and Able submit to the personal and exclusive jurisdiction of the state courts and federal courts located within New Castle County, Delaware for resolution of any lawsuit or court proceeding permitted under these Terms.
17.4 Privacy Policy. Please read the Able Privacy Policy (the “Privacy Policy”) carefully for information relating to our collection, use, storage, and disclosure of your personal information. The Able Privacy Policy is incorporated by this reference into, and made a part of, these Terms. Please note that we are using the information collected by UXCam to improve our app.
17.5 Additional Terms. Your use of the Service is subject to all additional terms, policies, rules, or guidelines applicable to the Service or certain features of the Service that we may post on or link to from the Service (the “Additional Terms”). All Additional Terms are incorporated by this reference into, and made a part of, these Terms.
17.6 Consent to Electronic Communications. By using the Service, you consent to receiving certain electronic communications from us as further described in our Privacy Policy. Please read our Privacy Policy to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.
17.7 Notice to California Residents. If you are a California resident, then under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at +1-800-952-5210 in order to resolve a complaint regarding the Service or to receive further information regarding use of the Service.
17.8 No Support. We are under no obligation to provide support for the Service. In instances where we may offer support, the support will be subject to published policies.
18. Notice Regarding Apple. This Section 18 only applies to the extent you are using our mobile application on an iOS device. You acknowledge that these Terms are between you and Able only, not with Apple Inc. (“Apple”), and Apple is not responsible for the Service or the content of it. Apple has no obligation to furnish any maintenance and support services with respect to the Service. If the Service fails to conform to any applicable warranty, you may notify Apple, and Apple will refund any applicable purchase price for the mobile application to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Service. Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including: (1) product liability claims; (2) any claim that the Service fails to conform to any applicable legal or regulatory requirement; or (3) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement, and discharge of any third-party claim that the Service and/or your possession and use of the Service infringe a third party’s intellectual property rights. You agree to comply with any applicable third-party terms when using the Service. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms. You hereby represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
Refund and Cancellation Policy
At Able.app, our goal is to provide you with high-quality, comprehensive health and wellness solutions. We are committed to your satisfaction and success on your wellness journey. Please read our refund policy carefully to understand your rights and responsibilities when it comes to subscription cancellations and refunds.
Subscription Cancellation
1.1 We offer a trial period for our services to allow you to experience their benefits firsthand.
If you request a cancellation of a trial through the designated channels before the end of your trial but are still charged, please contact us and if we can verify timely receipt of your cancellation request we will refund you.
1.2 If you choose to continue with your subscription after the trial period ends, you are agreeing to ongoing, recurring billing as outlined in our subscription disclosure (see below).
Recurring Billing Disclosure
2.1 By subscribing to Able's health and wellness services, you agree to recurring billing based on your chosen subscription plan. Recurring billing means that your payment method will be automatically charged at the specified intervals until you choose to cancel your subscription.
2.2 Subscription fees will be billed in advance of each billing cycle.
2.3 You can cancel your subscription at any time to prevent future charges. To cancel, please follow the cancellation instructions provided in your welcome email, and account settings or contact our customer support team (via chatbot).
2.4 Subscription fees are non-refundable once a billing cycle has commenced. However, if you cancel your subscription before the start of the next billing cycle, you will not be charged for that cycle.
No Refund Conditions
3.1 Subscription Acceptance: Once a customer agrees to and activates a subscription, there will be no refunds for the subscription fee paid, except as stated in point 2 below.
3.2 Trial Period Cancellation: If a customer cancels their subscription during their trial period before it ends, they will not have their subscription renewed, and a refund will not be necessary. However, once the trial period concludes and the customer continues with the subscription, the subscription becomes non-refundable.
3.3 Recurring Billing: Subscription fees are billed in advance of each billing cycle. If a customer chooses to cancel their subscription after a billing cycle has commenced, no refund will be issued for that cycle, and they will continue to have access to the service until the end of the billing period.
3.4 Voluntary Cancellation: Customers have the option to cancel their subscription at any time to prevent future charges. Refunds will not be provided for partial billing cycles or for any unused portion of the subscription period.
3.5 Technical errors occurring within 30 days of the purchase date, we may consider refund requests on a case-by-case basis. These requests are subject to review and approval by the Able's.app customer support team.
To determine your eligibility for a refund, please provide the following information:
Device model, operating system, and version
Steps taken when the issue occurs
A screen recording or screenshot illustrating the issue
Submit these details to [email protected].
3.6 In-App Subscriptions. There are no refunds in relation to In-App Subscriptions (App Store, Google Play), so if you have In-App Subscriptions, then you will need to contact the relevant App Store in relation to any request for a refund.
3.7 Notification: It is the responsibility of the customer to manage their subscription and initiate the cancellation process if they no longer wish to continue the service. Able.app will not be responsible for any charges incurred due to a customer's failure to cancel their subscription.
3.8 Non-Refundable Add-Ons and Non-Subscription Programs and Products: Add-ons and non-subscription programs and products are non-refundable. Once purchased, these items cannot be returned or refunded under any circumstances.
3.9 Contact Support: If a customer has any concerns or questions regarding their subscription or potential refund eligibility, they should contact Able's app customer support team for assistance through our **Chatbot. **
For more information, please check our Terms & Conditions.
Refunds Based on Lack of Visible Results (Able Health Coaching)
4.1 If you did not get visible results after following the Content recommendations and met all of the following conditions:
Tracked all your food intakes for the subscription period.
Did not consume more calories than were identified within the Content.
4.2 Should you buy a one-month subscription and discontinue use of the Content, to be eligible for a refund on the grounds of not getting visible results, you should have:
Tracked all your food intake for 30 days in a row.
Performed and tracked daily activities within the Content.
4.3 Should you buy a 90-day subscription and discontinue use of the Content, to be eligible for a refund on the grounds of not getting visible results, you should have:
Tracked all your food intake for 65 days in a row.
Performed and tracked 2 daily activities within the Content.
4.3 Should you buy an annual subscription and discontinue use of the Content, to be eligible for a refund on the grounds of not getting visible results, you should have:
Tracked all your food intake for 100 days in a row.
Performed and tracked 25 daily activities within the Content.
Medical Prescriptions Refund Policy
5.1 Once a customer subscribes and completes payment for the monthly medical order, refund requests will not be accepted unless the order is declined by the clinician. This applies only to the order and not the subscription. (See paragraph 4.3)
5.2 If the customer decides to cancel their use of the services provided under this agreement, they will not be eligible for a refund for the payment made, including both the weekly subscription and the medical order.
5.3 If a clinician declines a medical order, the customer may be eligible for a refund for the specific order. However, the fees for the current service subscription billing cycle will not be refunded.
5.4 Unless stated otherwise in any return or refund policy presented to you, you acknowledge and accept that due to the nature of the medical products and services available for purchase, any fees and charges are non-refundable. You are responsible for all charges to your account, including unauthorized charges.
WE CANNOT ISSUE REFUNDS OR ACCEPT RETURNS OF ANY PRESCRIPTION PRODUCTS FOR REUSE OR RESALE, AND ALL SALES ARE FINAL.
All subscription medication plans must be canceled at least 3 days before the next payment date to ensure the medication is not dispatched from the pharmacy. We will check with the pharmacy to determine if the order has been processed. If the medication has been dispatched, we cannot issue any refunds.
19. Informed Consent of Telehealth Services Performed by Telegra MD
Telemedicine involves the use of electronic communications to enable healthcare providers at different locations to share individual patient medical information for the purpose of improving patient care. Providers may include primary care practitioners, specialists, and/or subspecialists. The information may be used for diagnosis, therapy, follow-up and/or education, and may include any of the following:
Electronic systems used will incorporate network and software security protocols to protect the confidentiality of patient identification and imaging data and will include measures to safeguard the data and to ensure its integrity against intentional or unintentional corruption.
Responsibility for the patient care should remain with the patient’s local clinician, if you have one, as does the patient’s medical record.
Expected Benefits:
Possible Risks: As with any medical procedure, there are potential risks associated with the use of telemedicine. These risks include, but may not be limited to:
I have read and understand the information provided above regarding telemedicine, have discussed it with my physician or such assistants as may be designated, and all of my questions have been answered to my satisfaction.
I have read and understand the risks and benefits of the teleconferencing consultation and have had my questions regarding the procedure explained and I hereby give my informed consent to participate in a telemedicine visit under the terms described herein.